Agents
ImportLeads
ExportLeads
AgentReport
AgentGrid
Agent State Counts
Command item
Command item
Refresh
|
Agent State Counts
Agent Type
State Desc
Alden
Brian
Caleb
Cam
Candy
Chris
Ellie
Erik
Hump
Jerry
Josh
Joy
Keith
Lawrence
Matt
Mel
Mike
Morris
Pope
Rebba
Rene
Rob
Unassigned
Waits
Agent State Counts
Agent State Counts
BONO
AK
0
0
1
0
1
0
1
0
0
0
0
0
1
0
0
1
1
0
1
0
1
1
0
1
BONO
AL
0
0
1
0
1
0
1
1
2
0
0
0
1
1
0
1
1
0
2
1
1
1
0
1
BONO
AR
0
0
2
0
1
0
2
2
2
0
0
0
2
1
0
1
2
0
2
2
1
1
0
1
BONO
AZ
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
48
0
0
BONO
CA
0
0
0
0
82
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
82
0
0
0
BONO
CO
0
0
0
0
0
0
0
34
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
BONO
CT
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
1
1
0
1
BONO
DC
0
0
9
0
9
0
9
9
22
0
0
0
9
9
0
9
9
0
9
9
9
9
0
9
BONO
DE
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
1
0
0
1
0
1
1
0
1
BONO
FL
0
0
0
0
0
0
63
0
0
0
0
0
63
0
0
0
0
0
0
0
0
0
0
0
BONO
GA
0
0
17
0
17
0
17
17
26
0
0
0
17
17
0
17
17
0
17
17
17
17
0
17
BONO
HI
0
0
1
0
1
0
0
0
0
0
0
0
0
0
0
1
0
0
1
0
1
1
0
1
BONO
IA
0
0
2
0
1
0
2
2
0
0
0
0
2
1
0
1
2
0
1
2
1
1
0
1
BONO
ID
0
0
1
0
1
0
2
2
0
0
0
0
2
1
0
1
2
0
1
1
1
1
0
1
BONO
IL
0
0
8
0
8
0
8
8
0
0
0
0
8
8
0
8
8
0
8
8
8
8
11
8
BONO
IN
0
0
2
0
2
0
2
2
3
0
0
0
2
2
0
2
3
0
2
2
2
2
0
2
BONO
KS
0
0
0
0
0
0
0
0
0
0
0
0
0
50
0
0
0
0
0
0
0
0
0
0
BONO
KY
0
0
2
0
2
0
2
3
0
0
0
0
2
4
0
2
2
0
2
3
2
2
6
2
BONO
LA
0
0
4
0
4
0
4
4
0
0
0
0
4
5
0
4
4
0
4
4
4
4
4
4
BONO
MA
0
0
4
0
4
0
4
4
0
0
0
0
4
5
0
4
4
0
4
4
4
2
10
4
BONO
MD
0
150
6
150
6
150
6
6
0
300
150
150
6
6
150
6
6
150
6
6
6
0
15
6
BONO
ME
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
BONO
MI
0
0
4
0
4
0
4
4
0
0
0
0
4
5
0
4
4
0
4
4
4
0
8
4
BONO
MN
0
0
5
0
3
0
5
5
0
0
0
0
5
5
0
5
5
0
5
5
3
0
12
5
BONO
MO
0
0
3
0
0
0
3
3
18
0
0
0
3
4
0
3
3
0
3
3
1
0
0
3
BONO
MS
0
0
3
0
0
0
3
3
0
0
0
0
3
3
0
3
3
0
3
3
0
0
20
3
BONO
MT
0
0
3
0
0
0
3
3
0
0
0
0
3
3
0
3
3
0
3
3
0
0
15
3
BONO
NC
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
35
0
0
0
0
0
0
0
BONO
ND
0
0
2
0
0
0
2
2
0
0
0
0
2
2
0
2
2
0
2
3
0
0
7
2
BONO
NE
0
0
2
0
0
0
2
2
0
0
0
0
2
2
0
2
2
0
2
4
0
0
16
2
BONO
NH
0
0
1
0
0
0
1
2
0
0
0
0
1
1
0
1
1
0
1
1
0
0
7
1
BONO
NJ
0
0
5
0
0
0
3
5
0
0
0
0
3
5
0
5
5
0
5
5
0
0
29
5
BONO
NM
0
0
7
0
0
0
1
7
0
0
0
0
1
7
0
7
7
0
7
7
0
0
41
7
BONO
NV
0
0
1
0
0
0
0
2
18
0
0
0
0
1
0
1
1
0
1
1
0
0
0
1
BONO
NY
0
0
0
0
0
0
0
2
0
0
0
0
0
2
0
0
0
0
0
0
0
0
0
0
BONO
OH
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
23
0
0
0
0
0
BONO
OK
0
0
25
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
BONO
OR
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
1
0
0
0
0
1
BONO
PA
0
0
8
0
0
0
0
8
66
0
0
0
0
0
0
8
8
0
8
8
0
0
0
8
BONO
PR
0
0
1
0
0
0
0
1
0
0
0
0
0
0
0
1
1
0
1
1
0
0
11
1
BONO
RI
0
0
2
0
0
0
0
2
0
0
0
0
0
0
0
2
2
0
2
2
0
0
21
2
BONO
SC
0
0
5
0
0
0
0
5
36
0
0
0
0
0
0
5
5
0
5
5
0
0
0
5
BONO
SD
0
0
9
0
0
0
0
0
0
0
0
0
0
0
0
8
1
0
9
9
0
0
75
8
BONO
TN
0
0
2
0
0
0
0
0
54
0
0
0
0
0
0
1
1
0
4
0
0
0
4
0
BONO
TX
0
0
1
0
0
0
0
0
27
0
0
0
0
0
0
0
0
0
0
27
0
0
0
0
BONO
UT
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
97
0
BONO
VA
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
28
0
0
0
0
0
0
0
28
BONO
VT
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
57
0
BONO
WA
50
0
0
0
0
0
0
0
16
0
0
0
0
0
0
0
0
0
0
0
0
0
49
0
BONO
WI
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
271
0
BONO
WV
0
0
0
0
0
0
0
0
10
0
0
0
0
0
0
0
0
0
0
0
0
0
35
0
BONO
WY
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
114
0